Introduction to Reception Skills
Course
Distance
Description
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Type
Workshop
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Methodology
Distance Learning
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Start date
Different dates available
Today, more than ever before it is vital to the success of dental businesses to have an extensive skills mix within their teams. This fact has lead many dental employers to recruit for non-clinical roles from other sectors and bring new skills mixes into their teams and use a Fast Track Welcome to Reception Skills – to provide their non-dental recruits with background information about the contribution of the receptionist to the dental team.
Before the first session, participants are required to complete a pre-course learning needs and objective setting exercise. These are downloaded from the on-line course materials.
The intention of the course is to provide a means by which participants can become a valued member of an inclusive team incorporating skills from other work sectors to benefit the practice.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Dentistry
- Reception Skills
- Receptionist
- Communication Skills
- Dental Business
- Dental Management
- Front Desk Skills
- Administrative Skills
- Telephone Skills
- Telephone answering
- Administration Services
- Patient Care
- Dental Team
- Dental Hygiene
- Dental Nurse
Course programme
The programme introduces:
- The role of the receptionist as a dental professional
- Front of House skills and qualities
- Principles of quality and service
- Telephone skills
As a result of this training receptionists will become:
- Interactive with practice managers to deliver on the practices mission and vision
- Able to present the practice to potential new patients as dynamic and caring
- Proactive in presenting and promoting practice services
- Ready to increase their contribution success of the business
- Alert to ways they can promote the work of their colleagues in the dental team
This introductory programmes leads into our Reception Masterclass
Introduction to Reception Skills