Introduction to Six Sigma Concepts and Processes

Introduction

Leaders and managers of organisations are continually challenged by both the need for success now, and to then sustain that success into the future. There is a constant stream of “new ideas” of how to get and stay at the top. Six Sigma maybe considered as one of these “new ideas” but looking closely will show a significant difference. Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximising business success. Six Sigma is uniquely driven by a close understanding of customer needs, disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes.

Objectives

This two day course is just the start of your Lean Six Sigma journey. Upon completion of the course delegates will be able to:

• Understand the fundamental concepts of Lean Six Sigma.
• Understand the key process steps of the Lean Six Sigma Roadmap
• Adapt the Six Sigma Roadmap to the needs and priorities of their organisation
• Understand how to apply Lean Six Sigma to improve the organisations performance in a range of service and manufacturing activities
• Understand the main improvement models DMAIC and DMADV

Course Content

• What is Lean Six Sigma and why is it relevant?
• Project teams and training
• Key Six Sigma and Lean Concepts
• Identifying core processes and key customers
• The Define, Measure, Analyse, Improve and Control (DMAIC) model
• Defining Customer requirements
• Six Sigma Roadmap
• Measuring current performance
• Lean Projects
• Prioritising, analysing and implementing improvements
• Six Sigma in Service and Manufacturing organisations
• Expanding and integrating Six Sigma
• Where to start and why?
• Introduction to advanced Six Sigma tools and methods

Who should attend?

Business and IT executives, managers, project managers and team managers who will be involved in managing the transformation of people.

Follow on courses

Lean Six Sigma Managers Green Belt , Lean Six Sigma Foundation Green Belt , Lean Six Sigma Practitioner Green Belt or Lean Six Sigma Black Belt Practitioner