Introductory Certificate in Conflict Handling : Introductory Certificate in Conflict Handling HAB Level 1

Introductory Certificate in Conflict Handling HAB Level 1

Course Content
Aims to develop an awareness of the key knowledge and techniques which enable delegates to consider the different approaches to conflict handling within their own and other organisations. Looks at the implications of conflict for an organisation and the importance of effective communication in conflict situations.

Entry Requirements
None

Progression / Leads to
Level 2 Conflict Handling/Customer Service

Course Code :NHD1-CM2
Start Date : 15/01/2010
Day/ Time :Friday 0900 - 1700
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £68.00
Fee Waivers Available : 16-18, Income Based Benefits

Course Code :NHD1-CM3
Start Date : 21/05/2010
Day/ Time :Friday 0900 - 1700
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £68.00
Fee Waivers Available : 16-18, Income Based Benefits