IT Service Management Certificate Delivery

Whoshould attend?
ExperiencedService Management Consultants and Line Managers with responsibilities for theday to day running of Data Centres, Computer Operations, CommunicationsNetworks or an IT Infrastructure in general.

Delegates will learn how to:
· Describe a method for managing the ITInfrastructure (developed to the ISO 9001 standard).
· Describe the main features of the ServiceDelivery disciplines: Service Level Management, Financial Management, CapacityManagement, Availability Management and IT Service Continuity.
· Understand the need for software tools and describe their strengths andweaknesses

Prerequisites:
Attendeesmust have five years relevant IT experience and have passed the ITIL Foundationexam if they wish to take the Managers' examination. It is also recommendedthat participants attend the ITIM Service Support Workshop first.

Course content:
· Service Management
· Service Improvement
· Service Level Management
· Availability Management
· IT Service Continuity Management
· Capacity Management
· IT Financial Management