ITIL® 4 Foundation e-learning with accredited exam
Course
Online
Description
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Type
Course
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Methodology
Online
ITIL® is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.
What’s NEW?
The ITIL® v3 service life-cycle has been refreshed into a more holistic approach to ITSM. It focuses more on value delivered by both its products and services, introduced by the service value system. The previous version was more centred around processes and service delivery.
Processes have been transformed into practices and governance is more explicit which takes roles, skills, people and resources into consideration. This ultimately encourages organizations to maximize their relationships in the service value chain to co-create value.
The framework is considered to be more simplistic and accessible than ever with better interconnectivity and coordination, resulting in organisations to become more cost-effective and efficient.
It has become more reflective of our fast-paced and complex modern world, taking into account the 4th industrial revolution, aligning with DevOps, Agile and Lean.
Facilities
Location
Start date
Start date
About this course
As no prerequisites are required, ITIL® 4 Foundation is suitable to anyone who is:
wanting to learn the ITIL framework
currently working or wants to work in IT, especially in help/service desk and service delivery
an IT professional wanting to implement the ITIL framework within their organization.
Besides being primarily related to the IT sector, the ITIL® 4 certification is associated with service management which widens job opportunities. Many of these roles attract significant salaries of up to 6 figures.
Unlimited access for 6 months
Self-paced instructor lead training
Accessible courses online and offline via PC/Mac and Tablets/iPads
Full tutor, customer and tech support
Online proctored exams in the comfort of your own home 24/7
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All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Benefits
- Accredited
- Strategists
- Business strategists
- IT Service
- Strategies
- Service Design
- IT architecture
- Design
- Business
- Service Management
Course programme
• 7 principles
• 4 Dimensions of service management
• 6 activities which are combined/configured in many different ways
• 34 management practices (15 are examined)The course consists of 7.5+ Hours of learning content7 Sections70+ Course units 7 Section Tests 2 Mock exam simulations Interactive Exercises App for offline use for tablets/iPadsResource Library Tutor Support Course sections: Key Concepts of Service ManagementThe Four DimensionsIntroducing the Service Value SystemIntroducing the Seven PrinciplesIntroducing the Interconnected Service Value ChainIntroducing ITIL Management PracticesIntroducing Practices in Depth
ITIL® 4 Foundation exam40 multiple choice questions1 hour duration65% pass mark (26/40)Closed book exam
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ITIL® 4 Foundation e-learning with accredited exam