ITIL® 4 Foundation (Exam Inlcuded)

Key aspects of the ITIL Foundation course typically include:

Introduction to ITIL Framework:

Overview of ITIL, its history, and its importance in modern IT service management.
Understanding the ITIL service lifecycle and its relevance to aligning IT services with business needs.
ITIL Service Lifecycle:

Detailed exploration of the five stages of the ITIL service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Understanding how each stage contributes to the effective management and delivery of IT services.
ITIL Core Principles and Concepts:

Key principles, models, and concepts within ITIL, including service value, service assets, service portfolio, and service catalogue management.
Emphasis on a holistic approach to service management.
ITIL Processes and Functions:

In-depth study of various ITIL processes such as Incident Management, Problem Management, Change Management, and Release Management.
Understanding the roles and responsibilities associated with these processes.
Integration of ITIL with Business:

Strategies for aligning IT services with business objectives and enhancing customer satisfaction.
Understanding the impact of ITIL on business efficiency and effectiveness
Implementation and Improvement of ITIL Processes:

Techniques for implementing and improving ITIL processes within an organisation.
Insights into measuring and optimising the performance of IT service management.
ITIL Qualification Scheme:

Overview of the ITIL certification structure and the pathways for professional development in IT service management.
Preparation for the ITIL Foundation certification exam.

The ITIL Foundation course is designed to provide a balanced knowledge of ITIL principles, enabling participants to understand and contribute to an organisation’s service management practices. It’s ideal for those beginning their journey in IT service management or seeking to understand how ITIL can be used to enhance IT service support and delivery. The course typically culminates in an examination leading to the ITIL Foundation Certificate in IT Service Management.

No prior experience or certification is required.

ITIL® 4 Foundation

The ITIL Foundation course is distinguished by its accreditation from AXELOS, a leading global provider of best practice methodologies. This accreditation ensures that the course content is fully aligned with the official ITIL exam syllabus.

We value your interest in the ITIL4 Foundation course. To assist you in the enrolment process or address any additional questions you may have, our team will reach out to you by phone. We look forward to providing the information and support you need to embark on this valuable learning journey.