ITIL Change Management Practitioner

Aims and Objectives
Get to grips with the links between Change Management and the other Service Management disciplines.

Target Audiences
This cousre is for peolple wanting to build on their knowledge of ITIL.

Prerequisites
None.

Course Content
Module 1: Implementation Planning
Module 2: Requests for Change (RFCs)
Module 3: Assessing Proposed Changes
Module 4: Making Decisions
Module 5: Streamlining the Process
Module 6: Overseeing Implementation and Release
Module 7: Ongoing Management
Module 8: Examination Preparation