SAP IS Utilities ( ISU )

Course Highlights

• Certification based training
  Examination Preparation & Model Test
  Real Time project Demo & Understanding
  Interview Preparation - 10 Hours
  Online class room training
  Recorded session of each class

System Access: 24/7, 1 Month.

Course Contents:

Utilities Industry Overview

1.1. De-Regulatory Market
1.2. Unbundling

Introduction to SAP IS-U

• SAP R/3 Overview
• Extended R/3 Integration Model & SAP ISU
• SAP IS Utilities components
• ISU/CCS Integration Model
• Relation between R/3 and ISU Components
• Typical ISU Scenario

Regional Structures

• Purpose of regional structure
• Postal Regional structure
• Political Regional structure
• Company Regional structure
• Portions & Meter reading Units
• Scheduling tasks
• Dependencies of Regional structures

Front office & CIC

• Front Office Overview
• Front Office Introduction
• How FO handles business
• Front office processes
• Customer Interaction center Overview
• What is Customer Interaction center
• CIC Business scenario
• Uses of CIC
• Integration with external communication systems

ISU Master data Over view

• Introduction to Master data
• Business Master data
• Business Partner
• Contract account
• Contract
• System configuration in SAP IS-U & R/3
• Creation of Business master data
• Technical Master data
• Connection Object
• Premise
• Installation
• System configuration in SAP IS-U & R/3
• Creation of Technical master data

Customer Contacts Overview

• Customer Contacts
• Grouping of Customer contacts
• Contact management in Customer Service
• Display/Change/Create Customer contacts in CCS
• R/3 Side configurations(non-CCS)

Move-in & Move-out

• Move-in Introduction
• Move-in Business scenario
• Move-in Processing
• Changes to contract data during Move-in
• Allocation of Contract to installation
• Installation History
• System Configurations SAP IS-U

Device Technology(Device management)

• Device Category & Device
• Device management Overview
• Integration with Logistics
• Register & Register data
• Modeling of devices
• Device Inspection and certification

Installations & Order processing

• Installation Overview
• The Installation service process
• Installation services
• Service processing
• Periodic Device replacement
• Replacement of a meter
• Reversal of Removal
• Business scenario: Replacement of sample device
• Generation of service order
• Executing the service order
• Determining the Device location
• Device Location & data

Overview of Technical Objects

• Relationship between Technical objects
• Service order execution steps
• Technical installation structure
• Example of installation structure
• Billing related process & data entry
• Device History
• Device life cycle

Meter reading Overview

• Meter Reading introduction
• Types of Meter reading
• Meter Reading Organization(Street route)
• Creating Meter reading orders
• Validating Meter reading results
• Monitoring meter reading results
• Reversing Meter reading orders

Billing

• Billing Overview
• Billing Introduction
• Billing scenario
• ISU/CCS billing
• Billing Procedures
• Billing Tasks
• Billing periods
• Forms of Billing
• Special Billing functions
• Process of Billing
• Process of Billing
• Entry of selection
• Billing & Simulation
• Simulation types
• Document types
• Document Information
• Further processing of documents
• Outsorting Procedure
• Billing Reversal Process

Invoicing

• Invoicing Overview
• Tasks of invoicing
• Invoicing Procedure
• Invoicing units
• Mandatory Contracts
• Optional Contracts
• Cross company code Invoicing
• Settlement
• Budget Billing procedure
• Payment plan categories
• Creation of Budget billing plan
• Invoicing reversal
• Bill reversal
• Billing master data
• Business objects Rate allocation
• Rate category
• Rate type
• Business Objects - Rate structures
• Rate, Rate data & Rate step
• Fact group structure
• Operand data
• Operand values
• Price categories
• Price types
• Rate determination
• Discounts/Surcharges