ITIL® Expert Level – Managing Across the Lifecycle (MALC) Training

Aimed at very high level service managers, the ITIL® MALC course begins with an introduction to the ITIL® framework as a whole before going into detail of each process set from the view of a service manager.
Communication and Stakeholder Management – building a communications framework that keeps stakeholders engaged and informed throughout the ITIL® lifecycle.
Integrating Service Management Processes Across the Service – building robust processes to manage cases and issues across the entire service delivery framework.
Managing Services Across the Service Lifecycle - using the framework to manage issues as they pass through each stage of the lifecycle.
Governance and Organisation Measurement – Arranging organisational structures to deliver high quality IT services and applying rules to ensure frameworks are adhered to.
Implementing and Improving Service Management Capability – Putting the framework into operation and using measurement and assessment to implement a continuous improvement program that delivers a consistent, repeatable ROI.

Senior IT managers – CIO, CTO, COO – who are responsible for defining IT strategy and building frameworks to support it.
IT Consultants who specialise in service delivery transformation and strategic implementation.
IT professionals who want to achieve the gold standard ITIL® Expert qualification.
The ITIL® Managing Across the Lifecycle course will help IT professionals develop the skills they need to oversee the complete ITIL® service lifecycle and deliver the projected benefits and improvements. With a full understanding of the framework and how it is applied to an organisation, IT professionals will be able to tie service improvements to wider business strategies and goals

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A full understanding of managing both the individual ITIL® framework components, and the IT service as a whole.
Documented proof of understanding of Managing Across the ITIL® Lifecycle.
Improved management performance in an ITIL® framework.
Earned credits towards the ITIL® Expert qualification.
Improved prospects for promotion or an entirely new senior management role.
The ITIL® MALC course and exam are an essential qualification for senior IT managers who want to improve their skills and employment options, or to become more effective at managing the complete IT service cycle within their organisation. The ITIL® MALC course is also an essential step towards obtaining the full ITIL® Expert certification.