ITIL Foundation

The ITIL Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. If you are new to ITIL and IT Service Management, then taking your ITIL Foundation training with us now gives all this:   Delegates get 12 months membership to the BCS. P    Premium Features FREE ITIL Foundation eLearning with every ITIL Foundation 3-day classroom course - to help you prepare for the course, revise for the exam and refresh your knowledge after the course.FREE ITIL App for your Smartphone - including all the key syllabus areas and video tutorials to help you prepare on the move.Guaranteed exam pass with FREE exam insurance - peace of mind that you will gain this valuable certification (see exam section for details)3 months Post course tutor support - expert advice and mentoring while you gain confidence back in the workplace Target Audience: This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services. Learning Objectives The latest version of ITIL (IT Infrastructure Library) provides a detailed set of best practice for IT Service Management. This foundation course introduces ITIL as a whole - in the context of the service lifecycle.



ITIL embodies practices deployed by the world's most successful organisations to optimise their IT services.  This Foundation course will introduce key ITIL processes including Service Level Management, Service Continuity, Configuration Management, Release Management, Incident and Problem Management.



The ITIL Foundation Certificate exam is taken on the final day of the course.



The course will enable delegates to: Explain the concept of Service ManagementExplain the objectives and business value for each phase of the Service LifecycleDefine key ITIL terminologyUnderstand how key ITIL processes contribute to the Service...