ITIL Foundation Training in Dallas, United States
Training
Online
*Indicative price
Original amount in USD:
$ 1,095
Description
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Type
Training
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Level
Advanced
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Methodology
Online
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Class hours
48h
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Duration
2 Days
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Virtual classes
Yes
Upgrade My Skill’s 2-day ITIL Foundation course will introduce you to ITIL lifecycle modules such as Service Strategy, Service Design, Service Transition, Service Operations & Continual Service Improvement. When ITIL Service Strategy assists you in development of capabilities to drive an IT organization’s goals in a strategic manner, ITIL service design ensures consistent and effective design of new or changed IT services. And ITIL Service Operation make sure of effective & efficient delivery of IT services for fulfillment of user requests, resolving of service failures, problem fixing & carrying out of routine operational tasks. Awareness on ITIL CSI processes can enable you to improve your organization’s efficiency, effectiveness & optimizing service costs and underlying IT Service management processes by alignment & realignment of IT services.
Guiding you on usage of IT as a tool to facilitate business change, transformation & growth this course can empower candidates to successfully complete ITIL Foundation exam and their entry to future ITIL intermediate level training courses. Through this course you can get guidance on bettering an enterprise’s business value, ROI and enabling IT to solve specific operational needs. Upholding your knowledge on efficient management of IT enabled services, ITIL key concepts & language, processes involved and implementation of best practices to ensure the quality of IT Services across an IT organization, this entry level certification training course will be the most fundamental and important step in your career path to success.
About this course
*To be able to elucidate the background and fundamental concepts of ITIL
*To be able to talk about the Service Strategies in the Life Cycle of IT Service
*To be able to discuss the Service Design in the Life Cycle of IT Service
*To be able to elucidate the Continual Service Improvement in the Life Cycle of IT Service
*To be able to talk about the different aspects of Service Operation Life Cycle in the IT Service Life Cycle
*To be able to discuss the Service Transition in the Life Cycle of IT Service
*To be able to discuss the Service Operation in the IT Service Life Cycle
*IT Managers / Support teams
*System Administrators / Analysts
*Operations Managers
*Database Administrators
*Service Delivery Professionals
*Quality Analysts
*Application Management team / Development team
*Process Owners / Practitioners
Reviews
Subjects
- Basic Skills
- Basic IT
- Basic IT training
- Basic Internet
- Enrichment your knowledge
- Better career visibility
- Awareness on key principles
- Acknowledgement of service management
- Awareness on application of ITIL tools
Teachers and trainers (1)
Carl Watney Carl Watney
professional trainer
Course programme
Service Design:This intermediate chapter covers the basic fundamental concepts of Service Design. It also talks about the process of Design Coordination and also about the entire process of Management of Service Level, the process of the Management of Service Catalog, the Availability Management process, the process pf Capacity Management, The Process of Information Security, The IT Service Continuity Management, The process of Supplier Management. This makes the students have a firm grip on the conceptual backing behind Service Design, which is arguably one of the most important components of any ITIL based service framework.
Service Operation:This chapter covers the fundamental concepts of Service Operation, the process of Event Management, The Incident Management Process, the Problem Management Process, the Request Fulfilment process, the Access Management process in order to educate you about the fundamentals of Service Operation as a whole, in order to be able to use these concepts in the framework required to generate various Service Operation Functions that will come in handy to the industry.
Service Strategy:This chapter covers the fundamental concepts of service strategy. It also talks about the process of Financial Management, The Demand Management Process, The Service Portfolio Management Process, The Business Relationship Management Process.
Service Transition:This chapter goes into the fundamental concepts of Service Transition. It talks about the Transition Planning and Support Process, the process and background of Change Management as a whole, the Service Asset and Configuration Management process, the processes of Release and Deployment Management, The Knowledge Management process. This ensures that the students are completely aware about the whole background of Service Transition, which is a critical component to the functioning of ITIL based frameworks in any scenario.
ITIL Foundation Training in Dallas, United States
*Indicative price
Original amount in USD:
$ 1,095