ITIL® Foundation Training Ex Exam

Introduction

• The ITIL Foundation Training (Boot Camp) course is 2 days of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
• In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
• Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
• ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

Pre-requisites

• Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
• Candidates can expect to gain knowledge and understanding in the following

ITIL Foundation 2011 Course Content

Service Management as a Practice

• Efficient development of new services and the improvement of existing services
• Good practice
• Functions, Roles and Processes

Service Strategy: overall business aims and expectations

• Types of Service Provision
• Service Portfolio Management
• Financial Management
• Demand Management
• Business Case

Service Design: developing a solution to meet the needs of the business

• Service Catalogue Management
• Supplier Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management

Service Transition: implementing service designs so that service operations can manage the services

• Service Asset and Configuration Management
• Change Management
• Knowledge Management
• Release and Deployment Management

Service Operation: day to day, business as usual activities

• Incident Management
• Problem Management
• Request Fulfilment
• Event Management
• Access Management
• Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

• CSI Model
• Deming Cycle

Why choose The Knowledge Academy?

• We have found a way to make your learning experience enjoyable.
• We are trusted by globally leading brands as a learning partner of choice, for example JP Morgan, HSBC and Sony.
• We provide pre and post course support so you never feel alone
• All of our training is hands on we use real world examples and bring them to life
• As a market leader, globally, we have an extremely high pass rate
• We are a global company and are recognised as a leading brand for professional education
• Over 90% of our delegates come back to us for further training
• As a trusted brand, we are renowned for our focus on education and ensuring YOU pass.
• We have the best instructors in the industry which is reflected in our position as the market leader
• We provide value for money and have trained over 25,000 delegates in 2011
• You ONLY get first class treatment with The Knowledge Academy
• We have some of the most luxurious course venues worldwide

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you.

BCS membership provides exclusive access to resources, content and opportunities that will enrich your career. BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of the BCS professional community you can get involved and do your bit to make IT good for society.

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