ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

e-Careers Limited
4.8
2 reviews
  • Excellent courses, the customer service was good too.
    ← | →
  • I enjoyed the course, it was easy to follow. The exam is not too difficult. I have finished the course on the free workability course. Thank you for giving me new skills and forwarding my future career.
    ← | →

Vocational qualification

Online

£ 395 VAT inc.

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Description

  • Type

    Vocational qualification

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

Implementation of continuous service improvement

Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Once the CSI exam has been passed you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers.

In order to take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

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Reviews

4.8
  • Excellent courses, the customer service was good too.
    ← | →
  • I enjoyed the course, it was easy to follow. The exam is not too difficult. I have finished the course on the free workability course. Thank you for giving me new skills and forwarding my future career.
    ← | →
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Catherine

5.0
17/06/2016
What I would highlight: Excellent courses, the customer service was good too.
What could be improved: .
Would you recommend this course?: Yes

Denise Chamberlain

4.5
20/05/2016
What I would highlight: I enjoyed the course, it was easy to follow. The exam is not too difficult. I have finished the course on the free workability course. Thank you for giving me new skills and forwarding my future career.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Change Management
  • Stakeholder Management
  • IT
  • ITIL
  • Life Cycle
  • Critical Success Factors
  • Service level agreements
  • Human Element
  • Technology Infrastructure
  • Service Desk

Course programme

The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one. • Placing continual service improvement in context to other ITIL® lifecycle elements. • The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. • How to implement the organisational and operational changes required for a continual service improvement program. • Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations.

Additional information

Flexible, interest-free, part payment options available.

See related categories

ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

£ 395 VAT inc.

The best Management and Information Systems courses

See all

See all