ITIL Intermediate Level - Operational Support & Analysis
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Duration
1 Year
-
Start date
Different dates available
The ITIL Operational Support & Analysis course will give students the ability to apply their knowledge of operational support and analysis practically. This helps the organisation to implement the management of incidents, problems, events, service desk operations and applications.
Who is it for?
This course perfectly suits individuals who wish to gain a better understanding of operational support and analysis and experienced professionals who would like to further their careers by pursuing further studies.
Facilities
Location
Start date
Start date
About this course
• IT Security Manager
• IT Service Analyst
• IT Architect
• IT Operational Consultant
• IT Auditor
• IT Team Leader
• IT Support Analyst
• Security Manager
You will need to have gained the ITIL Foundation certification before undertaking the ITIL Operational Support & Analysis course.
Reviews
Subjects
- Operational Support and Analysis
- Event Management
- Incident management
- Request Fulfilment
- Problem Management
- Access Management
- The Service Desk
- Common OSA Functions and Roles
- Technology and Implementation Considerations
- ITIL Foundation
Course programme
The ITIL Operational Support & Analysis course follows the following syllabus:
Module 1 – Introduction to Operational Support and Analysis
Module 2 – Event Management
Module 3 – Incident Management
Module 4 – Request Fulfilment
Module 5 – Problem Management
Module 6 – Access Management
Module 7 – The Service Desk
Module 8 – Common OSA Functions and Roles
Module 9 – Technology and Implementation Considerations
Module 10 - Exam Preparation
Upon completion of this course, you will earn 4 ITIL credits that will count towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.
Exam Details
The ITIL Operational Support & Analysis course exam consists entirely of multiple choice, scenario-based questions and has a pass mark of 70%. You will have 90 minutes in which to answer as many of the questions as possible.
Additional information
ITIL Intermediate Level - Operational Support & Analysis