ITIL® Intermediate Level - Service Design (SD) Training & Exam Package

Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. • The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. • The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs. • The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment. • Using technology to assist with IT service design and delivery. • Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and how to assess a performance and ROI.