ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package

4.5
1 review
  • I have studied graphic design and web application. Great teachers that know how to encourage you to learn.
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Vocational qualification

Online

£ 395 VAT inc.

Description

  • Type

    Vocational qualification

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

Formalise IT service offerings

Focus on the service offerings and agreements element of the ITIL® framework and get certified with this training and examination package.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Once the Service Offerings and Agreements exam has been passed you will be able to function as an IT Finance Manager, Business Continuity Manager or Service Portfolio Manager. The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

The course will be of interest to IT operations managers, service desk managers and IT professionals who already hold the ITIL® Foundation Qualification. The course will help IT professionals to build and deploy service offerings and agreements that meet the needs of their service users without affecting other business goals.

In order to take the Service Offerings and Agreement exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

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Reviews

4.5
  • I have studied graphic design and web application. Great teachers that know how to encourage you to learn.
    |
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Former Student

4.5
19/11/2016
What I would highlight: I have studied graphic design and web application. Great teachers that know how to encourage you to learn.
What could be improved: .
Would you recommend this course?: Yes
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This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Change Management
  • Stakeholder Management
  • Configuration management
  • Knowledge management
  • ITIL
  • Service Capability
  • Framework Transition
  • Third Parties
  • Critical Sucsess Factors
  • Service Offerings

Course programme

The ITIL® SOA course will introduce students to the concepts behind service offerings and service level agreements, before moving on to more detailed analysis of the procedures and actions. • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders. • Negotiating and defining Service Level Agreements and assigning roles and responsibilities to ensure they are maintained. • Monitoring service usage and assigning resources as and when required to maintain SLAs. • Integrating third parties into service provision and defining processes that maintain SLAs and service quality. • Defining the business value of formalised IT operations and using insights gained for better budgeting. • Collecting service user feedback and resolving complaints to raise satisfaction levels. • Defining the human resources required to deliver services and assigning roles and duties to maintain standards. • Specifying and implementing the technologies required to assist with service provision.

Additional information

Flexible, interest-free, part payment options available.

ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package

£ 395 VAT inc.