ITIL® Intermediate Level - Service Strategy (SS) Training & Exam Package

Once the SS exam has been passed you will be able to undertake roles such as IT operations manager, IT strategy or business strategy consultant. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

The course is for anyone who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who is responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service strategy is defined and managed.

In order to take the Service Strategy exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.