ITIL Intermediate Training - Operational Support & Analysis
Training
In
Description
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Type
Training
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Level
Intermediate
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Duration
5 Days
The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives. The importance of ITIL Operational Support and Analysis while providing service. How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes. The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes. How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence. Suitable for: Before attending this Operational Support and Analysis course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).
Important information
Documents
- ITIL Intermediate Operational Support
About this course
To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.
Reviews
Teachers and trainers (1)
Various .
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All our trainers are experienced trainers and facilitators with real world experience in the area they teach.
Course programme
The ITIL Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of V3 processes and roles, how they are implemented and how they interact.
Additional information
Contact person: Alistair Wylie
ITIL Intermediate Training - Operational Support & Analysis