ITIL v3 Managers Bridge

PPi Learning Services

Course

In Glasgow and London

£ 1,395 + VAT

The best IT Systems courses

See all

See all

Description

  • Duration

    5 Days

Adopting a more consistent, up-to-date approach and common terminology to Service Management enables organisations to increase productivity, save costs and improve customer service.This four day managers bridge course introduces the key changes to this latest version of ITIL.Examination - The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions, and is invigilated by ISEB. The pass mark is 16/20 (80%)

Facilities

Location

Start date

Glasgow (Glasgow City)

Start date

On request
London
See map
3-5 Crutched Friars, EC3N 2HR

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Course contentIntroduction
  • ITILbackground
  • Reasons for theITILrefresh
  • The new structure ofITIL(core, complementary and web based material)
Service Management as a Practice
  • The concept of a Service
  • The concept of Service Management
The Service Lifecycle
  • Objectives of the Service Lifecycle and creating business value
Service Strategy
  • Establishing an overall strategy for IT Services &ITSM
  • Explaining how Service Assets are the basis for Value Creation
  • Describing the basics of Value Creation through Services
  • Implementing the four main activities in the Service Strategy process
  • New process and roles : Service Portfolio Management (SPM)
Service Design
  • Establishing solutions to meet requirements
  • Defining the five major aspects of Service Design
  • Looking at different Service Sourcing approaches and options
  • New and changed processes and roles in Service Design :
  • Service Catalogue Management
  • Information Security Management (ISM)
  • Supplier Management
Service Transition
  • Managing the transition through the lifecycle
  • The Service V model
  • New and changed processes and roles in Service Transition :
  • Release and Deployment Management
Service Operation
  • The day-to-day management of IT Services
  • Managing conflicting balances in Service Operation
  • New and changed processes and roles in Service Operation :
  • Event Management
  • Request Fulfilment
  • Access Management
New and Changed Functions :
  • The Technical Management function
  • The Application Management function
  • The IT Operations Management function (IT Operations Control and Facilities Management)
Continual Service Improvement
  • Managing improvements to IT Services andITSMProcesses
  • The Continual Service Improvement Model
  • Establishing Baselines
  • The '7 step' improvement process
  • The importance of metrics in Improvement
Technology and Architecture
  • Benefits of automation
  • Operational requirements

See related categories

ITIL v3 Managers Bridge

£ 1,395 + VAT

The best IT Systems courses

See all

See all