ITIL Intermediate Training - Planning, Protection & Optimisation

Service Management as a Practice. Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimisation. Capacity management as a capability to realise successful service design. Availability management as a capability to realise successful service design. IT Service Continuity Management as a capability to support overall Business Continuity Management. Information security management as part of the overall corporate governance framework. Suitable for: Before attending this Planning, Protection and Optimisation course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).