ITIL Intermediate Training - Service Offerings & Agreements

The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective # The importance of ITIL Service Offerings and Agreements while providing service # How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes # The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes # How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence. Suitable for: Before attending this Service Offerings and Agreements course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).