ITIL Intermediate Training - Service Transition

The importance of Service Management as a Practice concept and Service Transition principals, purpose and objectives. How all processes in ITIL Service Transition interact with other Service Lifecycle Processes. What the sub-processes, activities, methods and functions used in each of the ITIL Service Transition processes are. The roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence. How to measure ITIL Service Transition. Suitable for: Before attending this Service Transition course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).