ITIL® Operational Support & Analysis Accredited Training Course
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
6h
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® Operational Support & Analysis Accredited Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.
The ITIL® Operational Support & Analysis Accredited Training Course will prepare you with the practical knowledge for ITIL Service Operation. The course will help you for the ITIL Intermediate Certificate: Operational Support & Analysis.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- Access
- Event Management
- Accredited
- Incident management
- Problem Management
- Service Operation
- Access Management
- Service Operation Functions
- Principles of OSA
- OSA’s Common
- IT Operations Management
Teachers and trainers (1)
Alpha Academy
Instructor
Course programme
COURSE CURRICULUM
Course Introduction
- Course Organization
- Course Conventions & Agenda
Introduction to Operational Support & Analysis
- Service Operation
- Principles of OSA
- OSA Summary
Service Operation Processes
- Event Management
- Incident Management
- Problem Management
- Access Management
- Operational Activities of Other Lifecycle Processes
- Service Operation Processes Summary
OSA Common Activities
- Common Activities
- OSA’s Common Activities
- Common Activities Summary
Service Operation Functions
- Service Desk Function
- Technical Management Function
- IT Operations Management
- Application Management Function
- Service Operation Functions Summary
Organize & Implement
- Organizational Structures
- Roles & Responsibilities
- Technology Considerations
- Implementing OSA
- Organize & Implement Summary
- Mock Exam – ITIL® Operational Support & Analysis Accredited Training Course
- Final Exam – ITIL® Operational Support & Analysis Accredited Training Course
Assessment and Certification
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to achieve a course completion PDF Certificate free of charge.
ITIL® Operational Support & Analysis Accredited Training Course