ITIL® Overview Training – ITIL® Training

Introduction

This intensive 1-day course on Information Technology Infrastructure Library (ITIL®) Overview will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

Prerequisites

This ITIL® Overview course is open to everyone and there are no prerequisites needed to attend this course.

Who should attend?

This ITIL® Overview course is highly targeted towards those who want to gain an overall understanding in ITIL®.

What will you learn?

• Achieve in-depth knowledge on Information Technology Infrastructure Library (ITIL®)
• Implement Information Technology Infrastructure Library (ITIL®) into the organisation
• Gain the knowledge on the importance of ITIL
• Develop the skills to identify the different area of ITIL®

Course Outline

This course will cover the following topics:

• Introduction to Information Technology Infrastructure Library (ITIL®) Overview
• The Principles of ITIL®
• Definitions and Terminology

• ITIL Lifecycle Service Operation

• Service Operation Principles
• Service Operation Processes
• Common Service Operation Activities
• Service Operation Organisation
• Technology Considerations
• Implementation Considerations
• Challenges
• Critical Success Factors
• Critical Success Risks

• ITIL Lifecycle Service Design

• Service Design Principles
• Service Design Processes
• Service Design Technology Related Activities
• Consideration of Technology
• Service Design Implementation
• Service Design Implementation

• ITIL Lifecycle Service Strategy

• Service Strategy Principles
• Service Strategy Processes
• Governance
• Technology considerations

• Managing Across the Lifecycle

• IT Service Management Business
• IT Managerial Issues
• Managerial Functions
• Organisational Challenges
• Lifecycle Project Assessments
• Strategic Change Management

• ITIL Lifecycle Continual Service Improvement

• Continual Service Improvement Process
• Continual Service Improvement Methods
• Continual Service Improvement Techniques
• Continual Service Improvement Technology
• Continual Service Improvement Organisation

• ITIL Lifecycle Service Transition

• Service Transition Principles
• Service Transition Processes
• Service Transition Related Activities
• Consideration of Technology
• Service Transition Improvement
• Service Transition Implementation

• Overview

Benefits of the course

• Develop the experience to enhance Information Technology with Continual Service Improvement

• Gain the skills to plan and implement IT Service Management into the organisation
• Process the skills to adjust the organisation with the appropriate ITIL® area