ITIL® Planning, Protection And Optimization - ITIL® Training

Introduction

This 5-day course looks at the Planning, Protection and Optimization module of ITIL. This module focuses on best practices in Planning, Protection and Optimization in order to improve service availability management, capacity management, continuity management, information security management, demand management.

Planning, Protection and Optimization is a globally recognised Intermediate level ITIL qualification, and completing it earns 4 credits towards the 17 needed to progress to ITIL Expert level.

Prerequisites

You must have achieved the ITIL Foundation certificate or the version 2 to version 3 bridge equivalent before taking this course.

We also recommend purchasing the Planning, Protection and Optimization: 2011 Intermediate Capability Handbook (ISBN: 9780113314546), which will both help you study and serve as a handy reference guide when putting these processes into practice.

Who Should Attend?

The course would suit anybody looking to build on their knowledge of ITIL, including those working in these areas:

• Configuration Manager
• Availability Manager
• System Software
• Applications Support
• IT Operations Manager
• Network Control and Operation
• Database Administrator
• Problem Manager
• Network Support

Course Structure

• 3 days of classroom-based training
• A 90-minute exam on the final day

Course Content

• Service Management as a Practice.
• Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization.
• Capacity management as a capability to realise successful service design.
• Availability management as a capability to realise successful service design.
• IT Service Continuity Management as a capability to support overall Business Continuity Management.
• Information Security Management as part of the overall corporate governance framework.
• Common Service Operation activities related to Planning, Protection & Optimization.
• Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
• Planning, Protection & Optimization roles and responsibilities
• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization.

ITIL Planning, Protection and Optimization Examination

• Multiple choice, scenario-based, gradient-scored questions
• 8 questions
• 90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
• Pass mark is 28/40, or 70%

Why choose The Knowledge Academy?

• We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
• We make the learning experience enjoyable
• We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
• We provide pre- and post-course support so you never feel alone
• All of our training is hands-on, using real-world examples
• As a market leader, we have an extremely high global pass rate
• Over 90% of our delegates come back to us for further training
• We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
• We provide value for money and trained over 25,000 delegates in 2014
• We have some of the most luxurious course venues worldwide

What is ITIL Planning, Protection and Optimization?

ITIL Planning, Protection and Optimization is an ITIL Intermediate module which focuses on the practical application of PPO best practices. It is one of four ITIL Service Capability modules which are aimed at those looking to gain specialised knowledge in various ITIL practices.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of the BCS professional community you can get involved and do your bit to make IT good for society.