ITIL Practitioner Change Management

Whoshould attend?
ServiceManagement professionals who are working within the Change Management environmentas a practitioner, or those wishing to gain a qualification within thisspecific area of Service Management.

Prerequisites:
Delegatesshould hold the Service Management Foundation certificate and have been workingwithin the Change Management environment for at least one year.

Delegateswill learn how to:

• Ability to plan for the implementation of Change Management.
• Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes.
• Organising the Request For Change (RFC) authorisation process.
• Preparation for and manage the Change Advisory Board (CAB) meetings.
• Management of changes through their lifecycle.
• Production and management of the Forward Schedule of Change (FSC).
• Ability to define and agreeing change models and standard changes.
• Knowledge of building, testing and implementation of authorised changes.

Examination:
Inclusive of fee. The course completes with a one and aquarter hour written assignment (essay style) and a one hour closed-bookmultiple-choice paper consisting of 25 questions. The questions will be basedon a Case Study and a set of discipline specific appendices to the Case Study.Delegates must achieve a minimum of 50% in each exam, and a combined overalltotal of 65%.

The Case Study will be the same across all disciplines and isalso the same as the one used by candidates in completion of their in-courseassignment.