ITIL Service Delivery

Aims and Objectives
Appreciate and subsequently use the main features of the ITIL Service Delivery disciplines: Service Level Management.
Financial Management for IT services.
Capacity Management.
Availability Management and IT Service Continuity for the benefit of their organisations.
Plan, design implement and operate within each of the IT Service Delivery modules.

Target Audiences
This intensive workshop is intended for experienced Service Management Consultants and Line Managers with responsibilities for the day to day running of the operations and support of an IT Infrastructure.

Prerequisites
Attendees should have five years relevant IT experience and have passed the ITIL Foundation examination (if they wish to take the exam). Delegates should also have attended the ITIL Service Support course.

Course Content
Module 1: Service Support Review
Module 2: Service Level Management
Module 3: Financial Management for IT services
Module 4: Capacity Management
Module 5: Availability Management
Module 6: IT Service Continuity (Disaster Recovery)