ITIL® Service Design Online

The ITIL® Service Design Online Training Course will cover the following topics:

• Introduction to Service Design
  
  • The contents and use of Service Design Packages
  • The fundamental aspects of Service Design
  • Service Acceptance Criteria and how to use them to create value
• Principles of Service Design
  
  • The measurement systems and metrics
  • Designing and utilising the Service Portfolio to enhance business value
  • Designing service solutions related to a customer’s needs
• Service Design Processes
  
  • The flow of Service Design in relation to the business and customer
  • The interaction of Service Design processes
  • The five Design Aspects and how they incorporate into the Service Design process
• Implementation and Improvement of Service Design
  
  • The six-stage implementation/improvement cycle and how the actions in each stage of the cycle are applied.
  • Business Impact Analysis, risk assessment and Service Level Requirements and how they can affect service design solutions.
• Organising for Service Design
  
  • The Service Design roles and responsibilities, how they are used, where they are used and how a Service Design organisation would be structured to use these roles.