ITIL Service Level Management Practitioner

PPi Learning Services

Course

In London

£ 995 + VAT

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Description

  • Type

    Course

  • Location

    London

  • Duration

    3 Days

The course is intended to promote ITIL 'Best Practice' in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, through a series of lectures and interactive exercises.Examination - The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco' Case Study and a set of.

Facilities

Location

Start date

London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Subjects

  • Management

Course programme

The course is intended to promote ITIL 'Best Practice' in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, through a series of lectures and interactive exercises.Examination - The course concludes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco' Case Study and a set of discipline specific appendices. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

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ITIL Service Level Management Practitioner

£ 995 + VAT

The best IT Systems courses

See all

See all