ITIL® Service Lifecycle: Continual Service Improvement LCSI

Global Knowledge UK

Course

In Wokingham and London

£ 950 + VAT

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Description

  • Duration

    3 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deeper understanding of the CSI stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course, it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing t...

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Course programme


Course Code
:

LCSI

Objectives


  • To obtain knowledge on ITIL® concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in CSI.
  • To give a detailed management/business level understanding of the ITIL® CSI phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • To explain the roles and justify the need of CSI in the Service Lifecycle.
  • To prepare delegates for the ITIL® Lifecycle examination in Continual Service Improvement.



Content


  • The main principles and objectives of CSI
  • Challenges, Critical Success Factors and Risks
  • The overall process of CSI itself
  • The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
  • Organizational issues concerned with CSI
  • Technology considerations related to CSI
  • The activities commonly performed in the CSI arena
  • Assessing Critical Success Factors and Managing Risk in CSI


See related categories

ITIL® Service Lifecycle: Continual Service Improvement LCSI

£ 950 + VAT

The best Management and Information Systems courses

See all

See all