ITIL® Service Lifecycle: Service Operation LSO

Global Knowledge UK

Course

In London and Wokingham

£ 950 + VAT

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Description

  • Duration

    3 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deeper understanding of the Service Operation stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® Foundation V3 (SMEV3) certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)) Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at le...

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Course programme


Course Code
:

LSO

Objectives


  • Obtain knowledge on ITIL® concepts and terminology.
  • Examine organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability & competency in support of the Service Lifecycle approach as described in ITIL®.
  • Preparedelegates for the ITIL® Lifecycle examination in Service Operation.



Content


  • The main principles and objectives of Service Operation
  • Challenges, Critical Success Factors and Risks
  • Organizational issues concerned with Functions, Groups, Teams, Department & Divisions
  • Achieving balance in Service Operations
  • Operational Health, Communication and Documentation
  • The activities commonly performed in the Service Operation arena
  • Improvement of Operational Activities
  • Implementation consideration
  • Managing Change in Service Operations
  • Service Operation and Project Management
  • Assessing & Managing Risk in Service Operations
  • Operational Staff in Design & Transition
  • Planning & Implementing Service Management Technologies


The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Operation stage:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

See related categories

ITIL® Service Lifecycle: Service Operation LSO

£ 950 + VAT

The best Management and Information Systems courses

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See all