ITIL® Service Lifecycle: Service Strategy LSS

Global Knowledge UK

Course

In London and Wokingham

£ 950 + VAT

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Description

  • Duration

    3 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)). It is recommended that students should complete at l...

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Course programme


Course Code
:

LSS

Objectives


  • To obtain knowledge on ITIL® concepts and terminology.
  • Looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Strategy
  • Look at strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy.
  • Describe strategic perspectives, plans, positions and patterns as applied to service management and IT.
  • Prepare delegates for the ITIL® Lifecycle examination in Service Strategy.



Content


  • The main principles and objectives of Service Strategy
  • Core concepts and practices in Strategy and organisations applied to Service Management and IT.
  • Defining Services and Market Space
  • Conducting Strategic Analysis
  • Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
  • Challenges, Critical Success Factors and Risks
  • Technology considerations related to Service Strategy
  • The activities commonly performed in the Service Strategy arena
  • Assessing Critical Success Factors and Managing Risk in Service Strategy


The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage:

  • Financial Management
  • Service Portfolio Management
  • Demand Management


Delegates will receive a copy of the Key Element Guide: LSS during the course.

See related categories

ITIL® Service Lifecycle: Service Strategy LSS

£ 950 + VAT

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