ITIL® Service Lifecycle: Service Transition LST

Global Knowledge UK

Course

In Wokingham and London

£ 950 + VAT

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Description

  • Duration

    3 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: Individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)) Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at ...

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Course programme


Course Code
:

LST

Objectives


  • Obtain knowledge on ITIL® concepts and terminology.
  • Look at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
  • Explain the roles and justify the need of Service Transition in the Service Lifecycle.
  • Prepares delegates for the ITIL® Lifecycle examination in Service Transition.



Content

The main principles and objectives of Service Transition

  • Challenges, Critical Success Factors and Risks
  • Organisational issues concerned with Transition
  • Technology considerations related to Service Transition
  • The activities commonly performed in the Service Transition arena
  • Assessing Critical Success Factors and Managing Risk in Service Transition


The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage:

  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management


See related categories

ITIL® Service Lifecycle: Service Transition LST

£ 950 + VAT

The best Management and Information Systems courses

See all

See all