ITIL Service Operation

This course will enable participants to: Understand the importance of Service Management as a Practice Lead discussions on Service Operation Understand Service Operation Principles and Processes Carry out common Service Operation activities Organise Service Operation effectively Recognise Service Operation functions and technology-related activities Understand how to implement Service Operation Understand and analyse challenges, Critical Success Factors and risks related to Service Operation. Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Operation phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.