ITIL Service Strategy

StayAhead Training Ltd

Course

In London

£ 945 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Duration

    3 Days

This course will enable participants to: Understand the importance of Service Management as a Practice Lead discussions on Service Strategy Define Services and Market Spaces Conduct strategic analyses Apply Financial Management and manage demand Understand how to drive strategy through the Service Lifecycle Understand and analyse challenges, Critical Success Factors and risks related to Service Strategy. Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Strategy phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Facilities

Location

Start date

London
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6 Long Lane, Barbican, EC1A 9HF

Start date

On request

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Course programme

The ITIL® Intermediate Certificate in Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Strategy processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Strategy worth 3 credits¹. (¹ Certain conditions apply - ask your Account Manager for details.)

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ITIL Service Strategy

£ 945 VAT inc.

The best IT Systems courses

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