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...All staff in service sector who deal with both internal and external customers. All staff in service sector who deal with both internal and external customers...
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...Relaxation techniques - a practical solution to stress. Suitable for: All woking individuals. All woking individuals. Dealing with Stress in Difficult...
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History
At Kay Training our Training Development Managers are committed to providing you, the client with a bespoke personal service. As a client you will be kept informed both before and after the training, assuring you that your needs have been not only met but exceeded.
Our trainers have proven commercial background and the ability to engage and develop the skills of your team. We are passionate about training and strive to ensure that your teams training needs addressed fully during training.
We have lists of happy clients that will provide verbal or written references, please just ask and we shall arrange
Areas of specialisation
Sales
Employee Skills
Management Skills
HR and Recruitment
Customer Service
Assertiveness Training
Business Writing Skills
Communication Skills
Minute Taking
Presentation Skills
Time Management
Telephone Skills
Reception Training
Project Management
Change Management
Management Skills
Decision Making
Chairing Meetings
Effective Meetings
Interviewing Skills
Stress Management
Personal Development Planning
Train the Trainer
Managing Discipline
Managing Performance
Staff Performance
Supervisor Training
Coaching Skills
Motivating Staff
Team Building
Conflict Management
Facilitation Skills
Delegation Skills
Description
Since 1998, Kay Training is your one stop shop for all your training needs.
We aim to assist your organisation in getting the best out of your team, we provide training and development courses that suit all needs. After an initial training consultancy and assessing what your training needs are, we shall deliver a tailor made programme based on your guidelines. After the training session you shall be fully informed of the feedback from your team regarding the training.
Whatever business you are in, training you and your team will only improve performance and output.
Whether it is sales or service based training, at Kay Training we aim to provide your business with a bespoke service that will achieve results.
Learning outcomes shall be identified, and your training session created and developed with these outcomes as the main aim.
Some courses:
Customer Service
Dealing with difficult customers
Telephone Skills
Assertiveness Skills
Effective Communication
Professional Receptionist
Medical Receptionist
Data Protection Act
Technical Help desk Skills
Report Writing
Minute Taking
Change Management
Project Management
Motivating Staff
Performance Management
Team Building
Psychometric Testing
Coping with Stress
Chairing Meetings
Effective Meetings
Health and Safety
Moving and Handeling
First Aid
NHS Specialist Taining
Protected Learning for Doctors Surgery
