Customer Service Skills

Kay Training

Training

Inhouse

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£ 450 VAT inc.

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Description

  • Type

    Training

  • Methodology

    Inhouse

  • Duration

    1 Day

To help your staff grow in their personal development and to provide to their customers excellent customer service at all times. Suitable for: All staff in service sector who deal with both internal and external customers.

Important information

Government funding available

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Reviews

Teachers and trainers (1)

Kay Morgan

Kay Morgan

Training Consultant

Kay has a BA in Service Sector Management, and has many years experience in the Service Sector. An excellent trainer that gets positive feedback from delegates. Testimonials and telephone numbers of previous clients availiable on request.

Course programme

Customer Service Skills

This course focuses on assuring your staff provide exceptional customer service at all times. This course has been running for 9 yeas and has always been enjoyed by delegates. Feedback forms from previous courses availiable.

Course Content

  • Who are our customers?
  • Why provide good customer service?
  • Communication Skills
  • Dealing with upset customers
  • Body Language
  • Telephone Techniques

Additional information

Contact person: Kay Morgan

See related categories

Customer Service Skills

£ 450 VAT inc.

The best Business Management courses

See all

See all