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Key Success Factors and Key Performance Indicators - 2 (London, UK)

HRODC Postgraduate Training Institute

Course

In Kuala Lumpur, Malaysia ()

£ 4,800 + VAT

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Description

  • Type

    Seminar

  • Duration

    6 Days

Limited Objectives: Enumerate the various kinds of key result indicators. Distinguish between performance and key result indicators. Understand the underlying concept of key performance indicator. Determine how the performances of organisations, business units and their divisions, departments and employees are assessed through KPI. Suitable for: Directors, Executives, Managers, Supervisors, Team Leaders, Business Owners, Entrepreneurs

About this course

Degree or Work Experience

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Subjects

  • Management
  • IT
  • Performance
  • Strategic Planning
  • Business Intelligence
  • Team Training
  • IT Management
  • Business planning
  • Balanced Scorecard
  • Overall Equipment Effectiveness
  • Critical Success Factors
  • Key Performance Indicators
  • Key Result Indicators
  • Benchmark
  • Business Performance Management
  • Business Performance Measurement
  • Management Information System (Dashboard)
  • Key Risk Indicator
  • Vision
  • Mission
  • Senior Management Team Commitment
  • Performance and Result Indicators
  • Performance Measures
  • Developing the Reporting Framework
  • “Just Do It” Culture

Teachers and trainers (1)

Prof. Dr. R.B. Crawford

Prof. Dr. R.B. Crawford

Director - HRODC Postgraduate Training Institute

PhD (University of London), MEd. M. (University of Bath), Adv. Dip. Ed. (University of Bristol), PGCIS (Thames Valley University), ITC (UWI), Member of the Standing Council of Organisational Symbolism (MSCOS); Member of the Asian Academy of Management (MAAM); Member of the International Society of Gesture Studies (MISGS); Member of the Academy of Management (MAOM); LESAN; Professor, HRODC Postgraduate Training Institute; Visiting Professor, Polytechnic University of the Philippines (PUP)

Course programme

KEY PERFORMANCE INDICATOR
Part 1: Introduction

  • Key Result Indicators
  • Performance and Result Indicators
  • Key Performance Indicators (KPI)
  • Examples of KPI
  • Categorization of KPI
  • Identifying Indicators of Organisation
  • Key Components of KPI
  • Starting with what you need to measure and monitor
  • Establishing current performance benchmark and target levels
  • Adding KPI project control elements
  • Characteristics of a Good KPI
  • How to Implement KPI
  • Benefits of KPI
  • Management Models That Have a Profound Impact on KPIs
  • Definitions

Part 2: KPI and Other Related Management Tools

  • KPI and Balanced Scorecard
  • KPI and Benchmark
  • KPI and Business Intelligence
  • KPI and Business Performance Management
  • KPI and Business Performance Measurement
  • KPI and Management Information System (Dashboard)
  • KPI and Overall Equipment Effectiveness
  • KPI and Gap Analysis
  • KPI and Key Risk Indicator (KRI)

Part 3: Foundations Stones for Implementing Key Performance Indicators

  • Four Foundation Stones Guiding the Development and Use of KPIs
  • Defining Vision, Mission and Strategy

Part 4: Developing and Using KPIs: A 12-Step Model

  • STEP 1: Senior Management Team Commitment
  • STEP 2: Establishing a Winning KPI Project Team
  • STEP 3: Establishing a “Just Do It” Culture and Process
  • STEP 4: Setting Up a Holistic KPI Development Strategy
  • STEP 5: Marketing the KPI System to all Employees
  • STEP 6: Identifying Organization-Wide Critical Success Factors
  • STEP 7: Recording Performance Measures in a Database
  • STEP 8: Selecting Team-Level performance Measures
  • STEP9: Selecting Organisational Winning KPIs
  • STEP 10: Developing the Reporting Framework at All Levels
  • STEP 11: Facilitating the Use of Winning KPIs
  • STEP 12: Refining KPIs to Maintain Their Relevance

Part 5: KPI and Critical Success Factors (CSF)

  • Overview – Critical Success Factors
  • Types of CFS
  • 5 Key Sources of CFS
  • KPI vs. CSF
  • CSF Method
  • Using CFS for Strategic and Business Planning
  • Examples of CFS

See related categories

Key Success Factors and Key Performance Indicators - 2 (London, UK)

£ 4,800 + VAT

The best Business Strategy courses

See all

See all