Knowledge and Information Management

As business culture becomes more and more information rich, there is an increasing need to focus on the knowledge that moves in and out of the organisation.

Differentiating between knowledge and information management. Tactics vs. tangibles

Understanding the role knowledge plays within organisations

Frameworks for knowledge management. The “Learning Organisation” - Information society - Best practices - HR and IT focused knowledge management

Creating, mapping and distributing knowledge. Knowledge infrastructure - Tacit vs. explicit knowledge - Documenting tacit knowledge - The Nonaka spiral of knowledge - Creating knowledge based policies and processes - Managing knowledge in local and global contexts - Protecting organisational knowledge

Knowledge strategy. Conducting knowledge audits and turning them into practical change - Gap analysis - Leading a knowledge-driven organisation - Knowledge as a strategic asset - Individual, group and organisational knowledge management strategies

Creating new knowledge effectively
Mapping knowledge
Managing knowledge
Protecting organisational knowledge
Conducting knowledge audits
Creating a knowledge strategy
Designing and leading a knowledge-driven organisation