Lean IT: Applying the Principles of Lean to IT Operations Training Course

Nobleprog Limited

Course

In City Of London

Price on request

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Description

  • Type

    Course

  • Location

    City of london

When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service).
In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.
At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:measure business performance
quantify the return on "innovation"
assess business processes and identify waste
reduce operating costs
improve quality and performance
improve service levels, manage change, and take advantage of emerging technologies
maintain quality and stability over time
make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit
Audience
Managers and specialists working in an IT Organization
Format of the course
Part lecture, part discussion, exercises and hands-on practice

Facilities

Location

Start date

City Of London (London)
See map
Token House, 11-12 Tokenhouse Yard, EC2R 7AS

Start date

On request

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Subjects

  • Quality Training
  • Technology
  • Systems
  • Innovation
  • Quality
  • Lean

Course programme

Introduction
Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
How economic pressure to reduce costs affect the organization
Proliferation of online transactions
Green IT

What is waste?
Different types of waste
Waste in IT operations

Principles of Lean IT
Value streams
Services provided by the IT group to the parent organization
Value-stream mapping
Diagramming and analyzing services
Flow
Just-in-time systems and integration
Flow vs waste
Pull/Demand systems
Handling service requests

Exercise
Server provisioning - case assignment
Software development APIs - case assignment

The challenges of Lean
Resistance to change
The fear of job loss
Fragmented IT departments
Managing cumulative waste across technology silos

Analysis concepts, techniques and tools
Observing processes
Measuring performance
Quantifying innovation
Understanding the key aspects of a KPI
Time as a critical factor in IT

Exercise
Measuring the current state of an IT department

Implementing a Lean IT strategy in your organization
Reference implementations
Adapting manufacturing theory to digital service processes
Value-stream visualization
Kanban cards
Visualizing the digital, intangible and abstract
Tools and techniques
Integration of lean production and lean consumption
Integrating the entire supply chain, including consumption

Exercise
Identifying value streams
Preparing interviews and questionnaires
Creating a value stream map

Deployment and commercial support
Outsourcing application development and maintenance (ADM)
Automating provisioning services
Performance monitoring

Exercise
Processing tickets - case assignment

Complementary methodologies
Agile, Scrum and lean software development
Six Sigma
Capability Maturity Model Integration (CMMI)
Information Technology Infrastructure Library (ITIL)
Universal Service Management Body of Knowledge (USMBOK)
COBIT

Future trends in business and IT

Closing remarks

See related categories

Lean IT: Applying the Principles of Lean to IT Operations Training Course

Price on request

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