Level 2 Award in Door Supervision

SIA Door Supervisor Course Modules
Core Learning for Common Security Industry Knowledge
(10 hours of which 5 hours must be contact time)
Session 1: Awareness of the Law in the Private Security Industry
Session 2: Health and Safety for the Private Security Operative
Session 3: Fire Safety Awareness
Session 4: Emergency Procedures
Session 5: The Private Security Industry
Session 6: Communication Skills and Customer Care
Working as a door supervisor (Specialist Module)
Session 1: Behavioural Standards
Session 2: Civil and Criminal Law
Session 3: Searching
Session 4: Arrest
Session 5: Drugs Awareness
Session 6: Recording Incidents and Crime Preservation
Session 7: Licensing Law
Session 8: Emergency Procedures
Conflict Management Module
(8 hours of which 7 ½ hours must be contact time)
Session 1: Avoding Conflict and Reducing Personal Risk
Session 2: Defusing Conflict
Session 3: Resolving and Learning from Conflict
Session 4b: Application of Communication Skills and Conflict Management for Door Supervisors
Physical Intervention Skills Module
(10 hours of which 7 ½ hours must be contact time)
Session 1: Introduction to Physical Skills
Session 2: Disengagement Techniques
Session 3: Escorting Techniques
The role of the door supervisor
Door supervisors are security operatives working at licensed premises, for example bars, night clubs, hotels , restaurants and large events.
The main role of a door supervisor is to make sure customers have an enjoyable experience in a safe environment.
Attending training and passing the national qualification provides the minimum knowledge and understanding to start working as a door supervisor. Door supervisors must be licensed by the regulatory body for the uk security industry- the SIA Security industry authority.
Door supervisors main duties
Door supervisors are representing the licensed premises management. Door supervisors control entry and also maintain order within the premises. Door supervisors are also required to be good in customer care. A polite and professionals door supervisor leaves the customers satisfied thus wanting to return back
Door supervisor responsibilities
Controlling entry
Maintaining order
Helping customers
Ensuring health and safety
First aid
evacuation