Level 2 Certificate in Customer Service - CPD Certified
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course.
This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Individuals who have any interaction with customers in any business.
People who want to take their customer service skills to the next level.
Students.
Job seekers.
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Excel
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Relationship Management
- Customer Retention
- Personal Trainer
- Employability
- Personality Test
- MS Excel
- Customer database
- Customer Manager
- Service Management
Teachers and trainers (1)
John Adams John
Instructor
Course programme
COURSE CURRICULUM
Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
- How to Deal with Difficult Customers
- Conclusion
Customer Service Basics
- Customer Service and Retention Templates
- Customer Service & Retention Checklist
- Customer Service Checklist
Customer Service Skills
- First Lesson
- Second Lesson
- Third Lesson
- Fourth Lesson
- Fifth Lesson
Microsoft Word
- Module One – Getting Started
- Module Two – Opening Word
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
Microsoft Excel
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
Level 2 Certificate in Customer Service - CPD Certified