Level 2 Certificate for Non-Care Workers in Care Settings

Introduction

The NCFE Level 2 Certificate for Non-Care Workers in Care Settings has been accredited by the Qualifications and Curriculum Authority (QCA) and is part of the National Qualifications Framework (NQF). Its Qualification Accreditation Number is 500/2128/X. This qualification is therefore fundable under the Learning and Skills Act 2000 under Sections 96 and 97. Its Learning Aim Code is 5002128X.

The NCFE Level 2 Certificate for Non-Care Workers in Care Settings has been accredited by the Qualifications and Curriculum Authority (QCA) and is part of the National Qualifications Framework (NQF). Its Qualification Accreditation Number is 500/2128/X. This qualification is therefore fundable under the Learning and Skills Act 2000 under Sections 96 and 97. Its Learning Aim Code is 5002128X. For further guidance on funding, please contact your local Learning and Skills Council.

The qualification consists of four mandatory units:

• Unit 01 Communicating effectively in care setting. In this unit learners will learn about the barriers to effective communication in care settings. They will demonstrate active listening skills and both give and receive feedback when developing these skills. They will gain an understanding of the values underpinning care and what they can do to respect these values.
• Unit 02 Providing customer service in care setting, In this unit learners will gain an understanding of care service users' diverse needs and learn how to support their rights. They will be able to explain the principles of customer service that meet organisational standards, legislation and guidance.
• Unit 03 Interpersonal skills for working as a member of a care team, In this unit learners will be able to effectively communicate and function within a care team. They will also be able to identify the roles and responsibilities within the team and how to report any concerns regarding service user safety identified within the work setting.
• Unit 04 Working safely in care setting, In this unit learners will learn how to identify and minimise potential health and safety risks to themselves and others. They will gain an understanding of the procedures to follow in the event of an emergency as well as learning how to resolve challenging situations they may encounter.

Progression Opportunities

The NCFE Level 2 Certificate for Non-Care Workers in Care Settings aims to provide progression to:

NCFE Level 2 Certificate in Safer Moving and Handling (including People)

NCFE Level 2 Certificate in Infection NCFE Level 2 Certificate in Occupational Health and Safety

NCFE Level 2 Certificate in Understanding and Prevention of MRSA

Owing to the wide range of work roles that this qualification covers, it may prove useful to those seeking progression routes within sectors such as:

• Building maintenance and cleaning
• Information technology
• Gardening
• Driving
• Catering
• Administration
• Security

Internal Assessment

Assessment is the process of measuring a candidate's skill, knowledge and understanding against the standards set in the qualification.

The NCFE Level 2 Certificate for Non-Care Workers in Care Settings is internally assessed. The candidate must produce a portfolio of work that covers all learning outcomes of the qualification.

All learning outcomes within each candidate portfolio must be assessed by Assessors in the centre. A reasonable sample of portfolios must then be assessed by an Internal Moderator to ensure consistency with national standards.

Each candidate must create a portfolio of evidence which demonstrates achievement of all learning outcomes associated with each unit.

The main pieces of evidence for the portfolio could include:

• Assessor observation - completed observational checklists and related action plans
• witness testimony
• candidate product
• worksheets
• assignments/projects/reports
• professional discussion
• record of oral and written questioning
• candidate and peer reports
• Accreditation of Prior Achievement (APA)
• Accreditation of Prior Experience and Learning (APEL)

Achieving the NCFE Level 2 Certificate for Non-Care Workers in Care Settings

To achieve the NCFE Level 2 Certificate for Non-Care Workers in Care Settings, candidates must successfully demonstrate their achievement of all learning outcomes detailed in the Qualification Specification. Grades are not awarded.

Candidates who are unsuccessful may resubmit work within the registration period. A charge may apply. A Letter of Unit Credit may be requested for candidates not achieving the full certificate but who have achieved at least one whole unit.

The awarding and reporting arrangements for this qualification are in accordance with the criteria set out by the regulatory authorities.