LEVEL 2 CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE
A Level
In Milton Keynes
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International Career Institute
Course Distance Learning£ 798 -
Distinctive Training
Short course InhousePrice on request -
Weymouth College
NVQ OnlinePrice on request -
Oxford College of Marketing
Postgraduate Distance Learning£ 2,100 + VAT -
Indian Board of Alternative Medicines
A Level Distance Learning£ 1001-2000 -
LSM Online
Course Online£ 1,170 VAT inc. -
Canterbury College
BTEC OnlinePrice on request
Description
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Type
A Level
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Location
Milton keynes
Is it for me?
This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.
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Facilities
Location
Start date
Start date
About this course
By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.
Reviews
Subjects
- Play
- Customer Service
Course programme
This course covers topics fundamental to the delivery of excellent customer service. It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.
The Certificate in Customer Service comprises of seven units:
Unit 1 – Principles of customer service and delivery
Unit 2 – Understand customers
Unit 3 – Understand how to communicate work-related information
Unit 4 – Understand how to communicate with customers
Unit 5 – Understand how to develop customer relationships
Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers
Unit 7 – Understand how to develop working relationships with colleagues.
PlayLEVEL 2 CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE
-
International Career Institute
Course Distance Learning£ 798 -
Distinctive Training
Short course InhousePrice on request -
Weymouth College
NVQ OnlinePrice on request -
Oxford College of Marketing
Postgraduate Distance Learning£ 2,100 + VAT -
Indian Board of Alternative Medicines
A Level Distance Learning£ 1001-2000 -
LSM Online
Course Online£ 1,170 VAT inc. -
Canterbury College
BTEC OnlinePrice on request