Customer Care Skills for ICT Professionals

On successful completion of this course, attendees will be able to: fully understand the concepts and value of a customer care culture, recognise your internal and external customers, relate the importance of customer care to your day-to-day work, show your customers how importantly their problems and requests are viewed and handled, improve your own customer care skills. Suitable for: All those who have to deal with internal or external customers within the IS/IT environment. Particularly suitable for Sevice Desk staff.