Level 2 certificate in workplace management: civility
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Conflict Resolution
- Workplace Skills
- Workplace Safety
- Workplace Health & Safety
- Workplace Wellness
- Workplace Hazards
- Safety
- Safety Training
- Safety Management
- Management
Course programme
Course Curriculum
Level 2 Certificate in Workplace Management: Civility
Module One – Getting Started
01:00:00
Module Two – Introduction
02:00:00
Module Three – Effective Work Etiquette
02:00:00
Module Four – Costs and Rewards
02:00:00
Module Five – Conflict Resolution
02:00:00
Module Six – Getting to the Cause
02:00:00
Module Seven – Communication
02:00:00
Module Eight – Negotiation
02:00:00
Module Nine – Identifying Your Need
02:00:00
Module Ten – Writing a Civility Policy
02:00:00
Module Eleven – Implementing the Policy
02:00:00
Module Twelve – Wrapping Up
01:00:00
Activities
Level 2 Certificate in Workplace Management: Civility- Activities
00:00:00
Mock Exam
Final Exam
Level 2 certificate in workplace management: civility