Level 2 Diploma in Restaurant Hospitality Management

Perfect for anyone wishing to work towards becoming a restaurant manager, this course does not require any particular experience or qualifications. All you need is a strong drive and desire to work in the hospitality industry, and a determination to succeed. Get to grips with the function of a restaurant’s Front of House, including the individual roles and responsibilities, and the vital importance of the restaurant manager.. Learn about some of the different types, and layouts, of restaurants and eating establishments, and recognise how your management style would need to be adjusted to suit.. Understand the importance of high standards with regards to customer service, and how these standards can be achieved and exceeded.. Learn how to deal with customer complaints effectively.. Get to know the drinks and food that are often served, from how to serve certain drinks, to food allergies and ingredient information.. Gain insight into the relevant licensing laws, particularly the legal requirement for age verification.. Recognise some of the popular checklists that are enforced in a restaurant setting, and how these can be monitored to ensure everything runs like clockwork.. Learn more about the importance of health and safety – from front of house to kitchen.. Memorise some of the popular restaurant terminology that you will encounter during your time as a restaurant manager.. Acknowledge the importance of staff training, and learn how to write useable manuals and employee handbooks..