Level Three Diploma in Retail (Management)

Mandatory Unit:

• Work effectively in your retail organisation

Optional Units:

• Develop productive working relationships with colleagues
• Allocate and check work in your team
• Organise the receipt and storage of goods
• Audit stock levels and stock inventories
• Monitor and help improve food safety in a retail environment
• Source required goods and services
• Maintain the availability of goods for sale
• Plan, monitor and adjust staffing levels and schedules
• Monitor and evaluate the quality of service provided by external suppliers
• Organise the delivery of reliable customer service
• Improve customer relationship
• Work with others to improve customer service
• Monitor and solve customer service problems
• Promote continuous improvement in customer service
• Help to monitor and maintain the security of the retail unit
• Contribute to the continuous improvement of retail operations
• Recruit, select and keep colleagues
• Provide learning opportunities for colleagues
• Evaluate the receipt of payments from customers
• Monitor and maintain health and safety in a retail environment

The course is assessed through observations, underpinning knowledge questions and the development of a portfolio of evidence to demonstrate competence. You will be provided with the course materials.

• Quality Focused quality is at the heart of all we do, we are all accountable for performance and results.
• Ambitious achieving success for our learners, staff, businesses and communities.
• Enterprising innovative and responsive, encouraging new ideas to generate developments, income and efficiencies in our operations.
• Resilient embracing change and being determined to succeed.
• Respectful to each other, advancing equality of opportunities and promoting diversity
• Caring safeguarding young people and vulnerable adults, providing a safe, inclusive and considerate environment for all members of the college community.