Management and Team Development Training Course

Course

In City Of London

Price on request

Description

  • Type

    Course

  • Location

    City of london

Audience
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
By the end of the course, delegates will be able to:
Understand the different skills required for Managing and for Leading
Develop their team in the most-effective way
Explain how best to deliver Change in their part of the organisation
Manage staff performance better
Successfully negotiate their preferred solutions
Explain how to deal with the difficult situations they may encounter in the office

Facilities

Location

Start date

City Of London (London)
See map
Token House, 11-12 Tokenhouse Yard, EC2R 7AS

Start date

On request

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Reviews

Subjects

  • Team Training
  • Team Development
  • Staff
  • Conflict

Course programme

Leadership v Management

  • The similarities and differences between Leadership and Management. What makes a Great Leader;
  • what makes a Great Manager?
  • Management Styles
  • Organisational Climate
  • Merging Management Styles with Organisational Climate
Developing a Successful Team
  • What is a Team?
  • The stages of Team Development
  • How can a manager influence the stages of Team Development…?
Performance Management
  • Setting Objectives
  • Managing Individuals’ Performance
  • Coaching for Improved Performance
  • Delegation
  • Feedback as a Performance Management tool
Successfully Delivering Change
  • Why Change does (or does not!) work
  • The 9 key change principles
  • The emotional reactions to change
  • Resistance to change – and the benefits of resistance
Negotiating for Best Results
  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
Handling Conflict
  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap

Management and Team Development Training Course

Price on request