Managing Challenging Behaviour

In many cases individuals with Dementia may start to exhibit new, and often
challenging, behaviours to their relatives and carers. Our two day Managing
Challenging Behaviour for Older People’s Services course takes a holistic approach to working with people whose behaviours sometimes challenge.

Day 1 of the course considers behaviour as a form of communication and looks at verbal and non-verbal triggers which precede the behaviour so that consideration can be given to de-escalation or prevention rather than intervention. Emphasis is also given to the need for person centred planning and the development of communication profiles so that care staff can offer consistency of approach which can radically improve situations for care staff and those they provide care for.

Day 2 moves on to look at breakaway and holding techniques of physical intervention which can be used to either leave or regain control of situations. The requirements for recording and reporting of any incident are considered before the training course closes with a session on support available to staff following incidents involving challenging behaviour.

Learning Outcomes
By the end of the course participants will have:
-Considered the legislation related to managing challenging behaviours
-Developed an awareness of signs and symptoms of conflict
-Explored issues of Person Centred Planning and the development of
communication profiles
-Considered the exploration of triggers to inform risk assessments and care
planning
-Practiced communication techniques including the use of verbal and non verbal components
-Explored how to defuse possible conflict situations and the use of diversion and distraction
-Practiced different types of physical intervention including breakaway in order to leave or regain control of situations
-Understood what is expected of them in terms of recording - appropriate
methods and maintaining confidentiality
-Considered what they might expect in terms of staff care following an incident